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Swishr Documentation

Everything you need to build, configure, and scale your contact center operations with Swishr.

Introduction

  • What is Swishr?
  • Platform overview
  • Key concepts
  • Quick start

Authentication

  • Sign up & login
  • SSO configuration
  • API keys
  • Session management

Quality Management

  • Evaluation templates
  • Scoring parameters
  • AI-assisted scoring
  • Calibration sessions

DSAT Analysis

  • DSAT scoring model
  • Root cause analysis
  • Action plans
  • Analytics & reports

Workforce Management

  • Forecasting
  • Schedule generation
  • Adherence tracking
  • WFM models

Scheduling

  • Creating schedules
  • Shift swaps
  • Availability management
  • Adherence reports

Coaching & Quizzes

  • Coaching plans
  • Quiz builder
  • Assigning to agents
  • Progress tracking

Integrations

  • Available integrations
  • Zendesk
  • Salesforce
  • Custom webhooks

Administration

  • User management
  • Roles & permissions
  • Organization settings
  • Billing

Documentation is continuously updated as new features are released.

View API Reference →
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The unified decision system for contact center operational excellence. Quality, DSAT, WFM, and AI in one platform.

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