Everything your contact center needs.
In one platform.
Swishr unifies quality management, DSAT analysis, workforce management, AI coaching, scheduling, and insights — purpose-built for contact centers in the MENA region.
Evaluate every interaction. Elevate every agent.
Build customisable evaluation templates, score agent interactions across any channel, and track quality trends with precision. From manual reviews to AI-assisted auto-scoring — Swishr covers 100% of your volume.
Custom Evaluation Templates
Build scorecards with weighted sections, custom parameters, and channel-specific criteria. Support for voice, chat, email, and social.
AI-Assisted Scoring
Let AI pre-score every interaction automatically. Reviewers verify and approve — cutting QA effort by up to 70% while maintaining accuracy.
Calibration Sessions
Run blind calibration sessions to align evaluators. Track calibration variance and ensure scoring consistency across your QA team.
Performance Analytics
Track quality scores by agent, team, template, and time period. Drill down into parameter-level trends to identify exactly where to improve.
Audit & Compliance
Maintain a full audit trail of every evaluation. Set compliance parameters with zero-tolerance flags and automated escalation rules.
Scorecards & Leaderboards
Generate agent scorecards automatically. Leaderboards drive healthy competition and recognition across teams.
All Platform Modules
Click any module to explore in detail
Ready to see Swishr in action?
Start your free trial today. No credit card required. Full access to all modules.