Contact Center Intelligence
CompleteOperationalClarity
Swishr Pulse unifies Quality Assurance, Dissatisfaction Analysis, Workforce Management, and Performance Intelligence into a single decision system that explains performance, dissatisfaction, cost, and capacity across contact center operations.
Trusted by industry leaders across the GCC
The 5-Layer Architecture
One System. Complete Clarity.
Traditional tools give you fragments. Swishr Pulse connects the dots across five operational layers, revealing the true story behind every metric.
Five Operational Layers. One Decision System.
From quality evaluation to AI-powered predictions, Swishr Pulse provides complete operational clarity across every aspect of contact center performance.
Quality Assurance
Customizable evaluation framework with 32 parameters across 10 categories, weighted scoring, fatal parameter tracking, and automatic pass/fail determination.
- 32-parameter framework with industry templates (Utilities, Banking, Telecom, BPO, Government)
- Fatal parameter enforcement—single failure = evaluation fail
- Real-time score calculation during evaluation
- Auto-generated coaching plans for failed evaluations
DSAT Root-Cause Analysis
Structured dissatisfaction analysis separating process failures from agent failures, department issues from system issues—eliminating blame misattribution.
- Primary failure type attribution (Process, Department, Agent, System, Unclear)
- Dynamic sub-reason selection with 8-9 options per type
- Impact severity (Low/Medium/High) with confidence levels
- Action ownership assignment with recommended remediation
WFM Calculator
Mathematical capacity modeling with Erlang C calculations, channel-specific concurrency, shrinkage factors, and cost projections for evidence-based staffing decisions.
- Channel-specific calculations (call, chat, email, WhatsApp) with concurrency factors
- Shrinkage modeling with utilization targets and SLA sensitivity
- Dedicated vs blended staffing model comparison
- Cost per contact analysis with monthly and annual projections
AI-Powered Features
Machine learning augments human judgment with auto-scoring, predictive churn analytics, and real-time DSAT risk detection—confidence-gated for accuracy.
- Auto-scoring quality evaluations with confidence thresholds (>60% on fatal parameters)
- Predictive churn modeling identifying at-risk customers before they leave
- Real-time DSAT risk alerts during live interactions
- Auto-generated coaching plans with personalized recommendations
Quizzes & Agent Knowledge
Measure and develop agent knowledge through interactive quizzes with instant feedback, leaderboards, and comprehensive analytics to identify training gaps and celebrate top performers.
- Interactive quiz builder with multiple question types and difficulty levels
- Real-time leaderboards and performance rankings to drive engagement
- Knowledge gap analysis identifying areas requiring targeted training
- Automated quiz scheduling with progress tracking and completion reports
What is the maximum data speed offered in our Premium 5G plan?
Proven Results
Impact You Can Measure
Our customers see dramatic improvements across every metric that matters.
Reduction in QA evaluation time through automation
Quicker identification of performance issues
Lower operational costs through optimization
AI-assisted evaluation accuracy
Trusted by Operations Leaders
See how contact centers across the GCC are transforming their operations with Swishr Pulse.
Swishr Pulse transformed how we understand agent performance. The 5-layer view revealed patterns we never knew existed.
Trusted by operations leaders across the GCC
"Finally, a platform that connects quality to capacity to cost. Our decisions are now data-driven, not gut-driven."
"The AI predictions have been remarkably accurate. We catch issues before they become crises."
Transparent Pricing
Plans Built for Contact Centers
Start small and scale as you grow. All plans include core Quality Assurance, DSAT Analysis, and Performance Intelligence.
Starter
For small contact centers getting started
- Up to 50 agents
- Quality Evaluations (32 parameters)
- DSAT Root-Cause Analysis
- Agent Scorecards
- Coaching Plans & Quizzes
- Basic Reporting & Export
- Email Support
Professional
For growing operations with advanced needs
- Up to 200 agents
- Everything in Starter, plus:
- WFM Calculator & Capacity Planning
- Shift Scheduling & Adherence
- Advanced Analytics Dashboards
- Ticketing Integration (Zendesk/Freshdesk)
- Priority Support
Enterprise
Complete platform with AI and custom solutions
- 200+ agents (unlimited)
- Everything in Professional, plus:
- AI Auto-Scoring & Predictions
- Predictive Churn Analytics
- Custom Integrations & API Access
- Dedicated Success Manager
- On-Premise Deployment Option
- SLA Guarantees
Ready to Transform Your Contact Center?
Join the leading organizations in the GCC who trust Swishr Pulse for operational excellence.
No credit card required. 14-day free trial.